Desktop Support Engineer – Luton

Desktop Support Engineer 
Luton Airport | Mon–Fri, 8am to 6pm

About the Job:
Working as a Desktop Support Engineer, you’ll be the face of IT support, resolving hardware and software issues for end users. From laptops and desktops to printers and mobile devices, you’ll handle it all—troubleshooting, installations, updates, imaging, and more.

What You’ll Do

• Provide on-site support for Windows OS, MS Office 365, printers, and mobile devices.
• Troubleshoot hardware/software issues and manage tickets to resolution.
• Handle imaging, deployments, device lifecycle (refresh/retrieval), and break/fix tasks.
• Ensure compliance with security policies and antivirus tools.
• Occasionally support events, execs, or data center tasks (smart hands).

What You Bring

• 2+ years of IT support experience.
• Strong knowledge of Windows OS, Office 365, Active Directory.
• Basic networking and wireless troubleshooting skills.
• Great communication and customer service mindset.
• Physically able to lift equipment and perform hands-on tasks.
• Open to work for 12 months FTC

Why Join ESP?

• Growth: Unlimited learning via our Percipio platform and training programs.
• Culture: Inclusive, diverse, and people-first.
• Impact: Be a visible, valued part of end-user support.

Perks & Benefits

• 20 PTO days + holidays
• Pension & Life Assurance
• Perkbox discounts
• Career development support

About ESP ESP Global Services delivers 24/7 IT support across 200+ clients worldwide, with a focus on fast-paced industries like aviation. We’re ISO-accredited, ITIL-aligned, and customer-obsessed.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
  
ESP Global Services is an Equal Opportunity employer.