Desktop Support Engineer – Netherlands, Zwolle

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Desktop Support Engineer – Netherlands, Zwolle

About the role:

You’ll be part of a European-wide delivery team supporting our customer who is a global advanced-technology company that manufactures aerospace and automotive products; residential, commercial, and industrial control systems; specialty chemicals and plastics; and security and engineered materials.

 What you will do?

  • Respond to incidents and service requests from customers and manage them to a successful solution.
  • Ticket handling based on client requirements
  • Provide desk-side support services to the customer.
  • Deliver hard and soft break fix services for laptops and desktops all over the site.
  • Provide standard and approved hardware and software support and maintenance on desktop devices.
  • Support, management, and maintenance of desktop configuration and installation, including patch updates and hardware replacements.
  • Check security profiles and antivirus software on all desktop devices and take appropriate action when security requirements are not met.
  • This role will be working Monday till Friday in Schiphol from 9am to 18pm. ( 1 hour lunch inclusive )

What  you will bring to ESP?

  • 2+ years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
  • Command of the Dutch and English language. Languages are evaluated during the selection procedure.
  • Ability to work under pressure.
  • Good knowledge of and experience with Microsoft desktop software and operating systems
  • Knowledge of wireless networking
  • Understand network protocols, server hardware and configurations, or other IT qualifications.

What we will offer:

Salary: We offer a competitive range based upon suitability or experience.


  • 20 days annual leave 
  • Pension (Age based %, 50/50 EE and ER)
  • ESP learning and development
  • Perkbox discounts

Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.



Next Steps

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