Desktop Support Engineer, Olst, Netherlands

Desktop Support Engineer, Netherlands (Multiple Locations)

As the Desktop Support Engineer, you will represent ESP in the provision of 1st line support and join our dedicated onsite teams, collaborating closely with our customers. You will provide on-site IT support resolving desktop problems and maintaining hardware in line with defined operating procedures and within agreed contractual service levels within a corporate environment on a permanent basis.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

Customer Locations Include:

• Weesp
• Zwolle
• Olst

Role & Responsibilities:

• Respond to customer incidents and service requests and manage through to a successful resolution.
• Deliver desk-side support services to the customer.
• Deliver hard and soft break fix services for laptops and desktops across the site.
• Provide standard and approved hardware and software support and maintenance on desktop devices.
• Support, manage and maintain the configuration and installation of desktops, including patch updates and hardware replacements.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.

Your Experience:

• Two plus (2+) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. 
• Proficient level of Dutch and English language. Languages are evaluated during the selection process.
• Ability to work under pressure
• Good knowledge and experience in Microsoft Desktop Software and Operating Systems
• An understanding of network protocols, server hardware and configurations or other IT qualifications
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Knowledge of Linux and MAC can also be desirable for some of our customers.
• Olst as the primary support and other two sites to support where in business need.
• Open to work in fixed term contract 
• Full driving license

We offer:
ESP offers a basic salary ranging from €42,000 – €48,000 + holiday pay + days for annual leave+ pension + referral bonus + Perkbox discounts, and a wealth of ongoing training and career development.

Who is ESP:
For 30 years, ESP provides customised IT support solutions to companies across the globe. Expertly managed by a dedicated service delivery team, we offer day-to-day support via a team of on-site engineers or responsive visiting engineers, service desk coordination of all your IT support requirements, or delivery of a specific project such as a change of system or a companywide installation of new hardware, all tailored to meet customer’ needs.
We have multiple vacancies available to service our growing customer base and hiring immediately. We ensure a rapid process and response. Please apply now and a member of our talent acquisition function will be in touch to guide you through the process.