Desktop Support Engineer – Switzerland,Wollerau

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22nd April, 2024

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Desktop Support Engineer – Switzerland, Wollerau – Part time Role

About the job:

ESP is a managed serviced provider of IT support and infrastructure solutions, supporting clients worldwide, but pride ourselves on being able to provide our customers with a service that feels truly local.    
We are recruiting a Desktop Support Engineer as a part time role in Switzerland, Wollerau.
You will be part of a creative, collaborative, and challenging culture as you work from cloud to customer, delivering the best in user experience. 

What you will be doing:

  • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
  • Experience with Anti-spyware and Anti-virus software.
  • Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
  •  Working Hours  Monday to Friday 8AM to 12:30PM (lunch inclusive.)

What you will bring to ESP:

  • Good written and oral communications skills;
  • Fluent in German and English
  • 2+ years’ experience providing technical support 
  • Ability to work with deadlines and complete tasks on-time.
  • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
  • Basic understanding and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile/ Mobile iron etc),
  • Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.
  • Good knowledge of Windows operating system

Benefits :

We are offering a competitive ( according to your technical experience) + 20 days paid annual leave, Contributory Pension,  Perkbox discounts, a  culture of variety, progression, and continuous learning across our business.

Who are we:

ESP has been providing customized IT support solutions to companies all over the world for 40 years. We provide daily support through a team of on-site engineers or responsive visiting engineers, service desk coordination of all your IT support requirements, or delivery of a specific project such as a system change or a company-wide installation of new hardware, all tailored to the customer’s needs.

Next Steps

Apply online or find another role