Desktop Support Technician – Hoboken, New Jersey

This role is essential to providing technical support for on-site users from our global goods production customer. 

Key Accountabilities:

• Install, troubleshoot, and repair desktops, printers, laptops, and peripherals.
• Providing on-site repair services for laptops and desktops.
• Manage desktop configurations, including updates and hardware replacements.
• Review and maintain security profiles and antivirus software.
• This role will be Monday to Friday, from 09:00 to 17:30, on-site assistance.

Skills & Experience:

• 1-3 years in IT support.
• Business proficient in English (B2-C1)
• Desk-side support, PC break/repair, Windows operating system management.
• Team player with good knowledge of Microsoft software and operating systems (Windows, macOS, Linux.
• Understanding of wireless networks.

What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career.  We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:
We offer a competitive range based on suitability or experience.

Benefits:

• Medical Insurance, Vision & Dental plans
• PTO time
• Perkbox discounts
• On-site Paid Parking
• Commuter Program  

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectations and delight customers every time and our values are integral to the way we work together.

ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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