ICT Support Engineer (m/w/d) – Ratingen

Join our team as an ICT Support Engineer and support enterprise IT operations with hands-on troubleshooting of hardware, software, and network issues. This is a great opportunity for an early career professional to develop your IT career.
If you’re working today as an IT helpdesk, IT support, onsite technical support, desktop support engineer, IT technician or ICT service desk, apply for your great next move. Your support helps keep global business running and makes a difference every day!
  
Working on-site in Ratingen from Monday to Friday from 9 am to 5 pm.

Key Responsibilities:
· Install, troubleshoot, and repair desktops, laptops, and peripherals.
· Perform some Smart Hands support for networking hardware.
· Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates.
· Manage Active Directory tasks.
· Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi-Fi).
  
What will you bring to ESP?
· Experience: 1-3 years providing IT infrastructure support, including hardware, software, and operating system troubleshooting
· Languages: C1 – C2 in both English and German
· Technical skills: Good command of Windows O/S, Active Directory, Basic knowledge of LAN-WAN setups and concepts
· Certifications: CompTIA A+ (or willingness to obtain), ITIL knowledge is a plus.
· Soft Skills: Strong problem-solving, communication, and teamwork abilities.

Salary & Benefits:

• Social Security Contribution – 19.6% for employee (total is 39.2%)
• Pension 18.6% (This is split evenly 9.3% employee and employer)
• Access to Perkbox voucher-based platform
• We provide unlimited access to free learning and development resources. Our training platform offers a variety of courses, such as CompTIA A+, ITIL, CCNA Cisco modules, Microsoft Office 365 training, AWS Cloud Practitioner, DevOps to Cloud Architect and many more. 
• 25 days of annual leave

Why Join Us?
· Career Growth: Expand your IT skills with hands-on enterprise experience and exposure to complex technical support scenarios.
· Diverse Team: Work in a global, innovative environment.
· Impactful Role: Keep businesses running smoothly with your IT expertise.
· Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.
  
Who are we:
ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?