IT Desktop Infrastructure Technician – Allschwil, Switzerland

Future Opportunities
We are currently sourcing interested engineers for a future position. You must have the right to work in Switzerland and speak advanced German and English. If you’d like to be considered for upcoming opportunities, please express your interest, and we’ll keep you informed. We are an equal opportunity employer.

Join our team as an IT Desktop Infrastructure Technician and support enterprise IT operations with hands-on troubleshooting of hardware, software, and network issues.
If you’re working as an ICT system technician, onsite technical support, or desktop support engineer, apply for your great next move. Your support helps keep global business running and makes a difference every day!
  
Working on-site in Allschwil from Monday to Friday from 9 am to 5 pm.

Key Responsibilities:
· Advanced experience in installing, troubleshooting, and repairing desktops, laptops, printers, and a wide range of peripheral devices.
· Troubleshoot and repair more complex hardware issues independently (e.g.,
motherboard failures, network card issues, advanced printer troubleshooting).
and troubleshooting hardware at physical locations with minimal supervision or
guidance. Escalating complex network hardware issues
· Software/OS Deployment: Supports OS/software deployments, and operating systems using tools like MSCM, WDS, Intune, and other enterprise-level deployment tools.
· Desk-side support: Take on higher-level break/fix issues for desktops and
laptops, including operating system (Windows, macOS) repair, registry fixes, and complex software conflicts.
· Troubleshooting antivirus and anti-spyware software: Handling escalated software installation or troubleshooting issues that Level 1 engineers cannot resolve.
  
What will you bring to ESP?
· Experience: 3-5 years providing IT infrastructure support, including hardware, software, and operating system troubleshooting
· Languages: A minimum B2+ (CERF) in both English and German
· Technical skills: Good command of Windows O/S, Active Directory, Knowledge of LAN-WAN setups and concepts, MSCM, WDS, Intune
· Certifications: CompTIA A+ (or willingness to obtain), ITIL knowledge is a plus.
· Soft Skills: Strong problem-solving, communication, and teamwork abilities.

Salary & Benefits:

• Contributary pension
• Access to Perkbox voucher-based platform
• We provide unlimited access to free learning and development resources. Our training platform offers a variety of courses, such as CompTIA A+, ITIL, CCNA Cisco modules, Microsoft Office 365 training, AWS Cloud Practitioner, DevOps to Cloud Architect and many more. 

Why Join Us?
· Career Growth: Expand your IT skills with hands-on enterprise experience and exposure to complex technical support scenarios.
· Diverse Team: Work in a global, innovative environment.
· Impactful Role: Keep businesses running smoothly with your IT expertise.
· Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.
  
Who are we:
ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?