IT Field Services Engineer – Bristol

Field Services Engineer – Southwest Region
ESP Global Services is hiring a passionate and tech-savvy Field Services Engineer to join our team in the Southwest. As a managed service provider, we offer 24/7 IT support globally, and you’ll play a key role in delivering first and second-line support to our customers across the region. You’ll be supporting hardware, software, and peripherals in various client environments.

What You’ll Do:

• Provide desktop support for hardware/software issues (PCs, laptops, printers, etc.).
• Perform installation, troubleshooting, and repairs.
• Offer desk-side support for OS administration and common software systems.
• Handle service calls with professionalism and expertise.
• Ensure timely, high-quality service delivery, with a focus on customer satisfaction.
• Work flexible hours, including potential weekend shifts (holiday cover in busy airport locations).

What You Bring:

• 1-2 years of hands-on PC and laptop service experience.
• Familiarity with LAN/WAN, DNS, DHCP, VPN, and RDP.
• Strong customer service skills and problem-solving abilities.
• Flexibility to work across multiple locations and varying shifts.
• Excellent communication and organizational skills.

What We Offer:

• Competitive salary (£28,000–£30,000), company vehicle, mileage, on-call allowance.
• Access to unlimited personal & professional development.
• A diverse, inclusive work culture with growth opportunities.
• On-call pay of £20/day, 1 in every 4 weeks.

About ESP:
With over 30 years in IT support, ESP provides tailored solutions worldwide. We’re dedicated to developing our people and delivering exceptional service to our clients.
If you’re eager to grow your IT career and thrive in dynamic environments, let’s connect!

Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.