IT Field Services Technician (M/W/D)

As a Field Services Engineer, you’ll be responsible for dealing with technical issues escalated by multiple customers. You’ll have the opportunity to work in different environments, with broad exposure to technologies, including networking, cloud systems, hardware troubleshooting, and real-time data systems, expanding your versatility.

Do you live within Apeldoorn, Olst or Zwolle area and have the flexibility to travel occasionally? We are looking for people who are flexible to travel, passionate about technology and expanding their existing knowledge base while delivering exceptional customer service.

What are you going to do?

• Respond and troubleshoot issues on assigned tickets within agreed SLAs.
• Fully committed to maintaining and increasing customer satisfaction.
• Maintain a high level of communication with customers, colleagues and senior staff at all times.
• Respond to incoming calls per defined processes.
• Provide support at the front desk as required or requested by your line manager within your area of ​​responsibility.
• Follow up on helpdesk calls as quickly as possible and within the terms of the customer contract.
• Report and escalate all issues identified to the appropriate operational escalation points.
• Carry out repairs and return faulty customer equipment in accordance with the customer maintenance contract.
• Carry out preventative maintenance where required.
• Ensure the shortest possible repair cycle by carrying out local repairs of faulty parts and monitoring the replacement of faulty parts.
• Working on-site from Monday to Friday from 9 am to 5 pm.

What will you bring to ESP?

• 3+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting
• Proficient Dutch and English (minimum B2)
• Good command of Windows O/S
• Wireless networking knowledge
• Understanding of network protocols, server hardware and configurations
• Experience with Active Directory
• Basic knowledge of LAN-WAN setups and concepts
• Full driving license

Salary entitlement:
Our salaries are negotiable, and range based on your experience and technical expertise. Once we have assessed your experience and expectations we can confirm the salary.
  
Benefits:
Pension scheme
Company car and cellphone
Holiday allowance
Referral bonus
20 days of annual leave
Access to a voucher-based platform on your interests (travel, wellness, sports and more)
We provide unlimited access to free learning and development resources. Our training platform offers a variety of courses, and we also cover the costs for certifications such as CompTIA A+, ITIL, CCNA Cisco modules, Microsoft Office 365 training, AWS Cloud Practitioner, DevOps to Cloud Architect and many more. 
  
Why join us?
You’ll continuously enhance your skills in diagnosing and fixing HW and SW issues, boosting your technical knowledge across various platforms. You will work with multiple levels of end users and in different environments. This will enhance your ability to deliver great customer service, balancing technical expertise with excellent soft skills.
Working autonomously across multiple client locations will give you variety and exposure to various systems, technologies, and processes, broadening your horizons.
At ESP Global Services, we are passionate about empowering people through learning and development. Let’s have a chat!

Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.