System Support Technician – Houston, Texas

About the Job:
As the System Support Technician, you will be responsible for escalated technical issues from associates while leveraging the IT department systems support work order system. Maintaining continuity of service for all components of the airport passenger processing systems and resolving a range of technical issues that may occur. Ensuring that all hardware issues are effectively and efficiently resolved in line with our customers’ contractual service level agreements (SLAs).

What will you do?

• Install, upgrade, and maintain network workstations, servers, laptops, cell phones, and PC software as needed.
• Translate technical details from occasional ‘non-technical’ requests from the user community.
• Create and keep current network documentation, including network problems and resolution logs for future reference.
• Aid in moves, additions, and changes in Microsoft’s Active Directory.
• Audit / monitor the organization’s cell phone use.
• Coordinate with vendors on the installation or repair of hardware and software.
• Other IT support duties to be assigned
• This is a 40-hour week, which may vary to accommodate 5 days x 8-hour coverage from the onsite team.

What will you bring to ESP?

• 1-3 years IT maintenance and support experience
• Comp IT (A+, Network+, Security+), or equivalent certification
• Previous IT support and troubleshooting experience, including knowledge of WAN / LAN Architecture (Routers, Switches, Access Points), Site-to-Site VPN (firewalls), Servers (Patching, Maintenance, DRP), Messaging Platforms (Microsoft Office 365) & Security Applications (Anti-Virus, Anti-Malware, Spam Filters, Drive Encryption
• An understanding of network protocols, server hardware and configurations or other IT qualifications
• Self-motivated with a willingness to learn and adapt to any new change or situation.
• Good verbal and written communication skills

Physical Requirements:

• Able to lift or push 20-50 pounds of equipment if needed.
• Able to stand or kneel for extended periods.
• Able to use mechanical tools.

If you are….
Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments, we should connect and explore.

What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career.  We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:
We offer a competitive range based upon suitability or experience.

Benefits:

• Medical Insurance, Vision & Dental plans
• PTO time
• Perkbox discounts
• On-site Paid Parking
• Commuter Program  

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are a a global community of exceptional people passionately working with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and we have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectations and delight customers every time our values are integral to the way we work together.

ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.