Technical Support Engineer

If you seek a career in IT and you are passionate to learn and develop, we can offer you exposure to multiple technologies and multiple global customer environments. All training is provided by the company. 

Are you comfortable working night shifts? How does a 4 days on 4 days off schedule sound to you? 
This is an on-site role in Bucharest and requires commitment to 4 days on (2 days from 7am – 7pm, 2 nights from 7pm – 7am), 4 days off, this cycle is repeated.
    
What will you do?

• Manage and process customer tickets, carry out fault diagnosis, and provide technical support.
• Identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue.
• Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to 2nd Line Support or other resolution groups.
• Ensure the customer or user is kept fully updated.
• Maintain high standards of customer service at all times to encourage an excellent customer experience.
• Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket.

What will  you bring to ESP?

• A passion for customer service with great interpersonal skills
• An understanding of IT fundamentals. (We offer full ‘on the job’ and academic training opportunities for those willing to learn and adapt)
• Proficient German and English language skills (minimum B2)
• A logical approach to problem solving.

What we offer?

• An opportunity to work in a dynamic learning environment
• Paid holiday allowance is 20 days per year + public holidays
• Medical subscription
• Pizza Friday and office snacks
• Meal tickets and night shift allowance
• Unlimited access to free training and development. We offer access to a training platform with accredited courses such as CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc.

Who are we?
  
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry, but also retail, pharmaceuticals, manufacturing, natural sciences and many more.