Major UK Charity
ESP supports UK hospice charity in adapting to home working in light of COVID-19 pandemicDownload PDF Version ↓
What they said
"They helped us out immensely during that period as we all adapted to the new way of working."
See the solution +
How ESP responded
Seamlessly delivered service
The charity’s staff had to move straight away to a home working model where possible, and then due to COVID restrictions, access to hospices was severely limited. The reliance on technology was increased further to ensure that contact with both patients and family members could still be maintained, including carrying out remote consultations and support sessions online.
The transition to remote working had to be delivered seamlessly to ensure that the charity could continue to operate at the same capacity and without interruption. This required the hardware asset management team at ESP to source, stage, configure and distribute extra hardware to all locations, including residential addresses, all the time remaining compliant with COVID restrictions.
Many of the organisation’s employees that were transitioned to remote working had never done so before and needed assistance to help them adjust to this new way of working - this was a new challenge for all parties involved.
“Within five days we went from people working in offices to a significant number wanting a laptop to work from, which was quite something that both we and ESP jointly handled really well, and I was impressed with how we managed it,” the Director of IT at the charity says.
"They helped us out immensely during that period as we all adapted to the new way of working, and a supplier only truly proves themselves in challenging times; it's very easy to provide a good service when everything's working as it should be."
We're here and ready to help you find your solution
Tailored IT services and innovative solutions for your business. Contact us today to find out how we can help.
Back to top