WHO IS IT FOR
For companies looking to build efficiency, technical know-how and resilience into their IT service desk
Leveraging global, round-the-clock, and multilingual assistance, our IT Service Management (ITSM) provides a dependable single point of contact for your end users and ensures your IT operations are effectively monitored, controlled, and documented according to ITIL v4 best practices.
Embracing the service ownership principle, ESP addresses any IT challenges faced by end users. Through a centralised point of contact, we deliver comprehensive incident and service request management, along with remote resolutions by our service desk professionals, where suitable. We collaborate with on-site support engineers, your in-house resolver teams, or affiliated suppliers as needed.
As specialists in ITSM transition management, our adaptable support models empower you to maintain a competitive edge by directing your resources, energy, and workforce towards your core business prioritiesService Desk options +
THE ESP DIFFERENCE
24/7 multilingual global service desks
Our flexible service desk models work with your organisation, providing the support you need. Our commitment to seamless service is managed by our dedicated Service Delivery Team, providing a single point of contact to ensure services provided meet your expectations.
Extensive global industry experience
We have industry experience across multiple verticals where our dedicated teams help customers directly through our in-house service desk, field, and project teams. We also provide service to our outsource partners, with in-region service delivery, workforce management and HR expertise
Consistently excellent service
ESP provides IT support services in key locations across the world. Our people make it possible for us to deliver local services with a global reach. All ESP staff are trained and vetted to the same high standard meaning you'll receive the same service wherever you are in the world.
PEACE OF MIND
Track, manage and support your activity
With our fully or partly managed services, you won’t have to worry about relying on or investing in internal expertise to keep your IT systems functioning correctly. Our service desk solutions provide a customisable user interface with real-time fault tracking and workflow automation. Underpinned by easy-to-access and full-visibility reporting, all services we deliver have continuous improvement and system evolution at their core. We help you leverage technology to reduce budgets and increase the efficiency of your company’s operations.Contact ESP
WHO WE'VE DONE THIS FOR
Transition to an on-site flexible and streamlined IT service desk
ESP works in partnership with daa, delivering a managed services solution with 24/7 IT service desk acting as a single point of contact for all incidents and requests supported by a team of on-site engineers based at the airports.View case study
We're ready to help you find your solution
Our IT service desk can be tailored to meet your needs. Remote, hybrid, or outsourced we can help your organisation deliver world-class service.
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