What they said
"I would recommend ESP to do business with."
Marie Curie’s staff are incredibly passionate about what they do. Every element of their operations relies on their IT infrastructure, so they needed a like-minded IT partner to help them achieve the charity’s overall vision. See the solution +
ESP's bespoke solution
Full IT service desk solution
We provide Marie Curie with a full IT service desk solution for every part of the charity’s estate, including its hospices, handling 44,000 tickets per year. We deliver support in three ways: remote support through our IT service desk, accessible 24/7; on-site end-user support through our team of full-time campus-based engineers; and technical advisory services. Our services are delivered by our on-site full-time employees.
Through our managed services, we are able to action requests from Marie Curie’s end users, which we receive through the market-leading ServiceNow tool. We then provide staff with relevant feedback to ensure that the service catalogue and configuration management database (CMDB) can be consistently and accurately maintained. Our team ensures that adequate capacity is available at all times, by managing resource performance, meeting service level agreement (SLA) objectives, and using third-party planning and utilisation. We have introduced an IT disaster recovery plan, and support change management processes in accordance with Marie Curie’s framework (recording all change requests, implementing approvals, and reviewing and reporting on their progress). We operate in line with the charity’s knowledge management so that communications are transparent and current.
"I would recommend ESP to do business with. They are practical, positive and yet realistic regarding what can be achieved and when."
We're here and ready to help youfind your solution
Tailored IT services and innovative solutions for your business. Contact us today to find out how we can help.
Back to top