Andy Wilson, Director of Aviation Services, outlines ESP’s approach to ever-evolving aviation IT services market
It's critical that when a fault in aviation systems is encountered they are resolved quickly and efficiently
With an ever-increasing number of travellers now transiting through airports, the demand on operators to introduce new methods of ensuring speedy passenger flow is paramount.
These identifiers – such as fingerprints and facial recognition – reduce the frequency that a passenger’s ID needs to be checked, while the automation of these metrics greatly speeds the checks that are required.
It is therefore critical that when a fault in these various automated systems is encountered they are resolved quickly and efficiently, ensuring that restrictions on the passenger flow are minimised and airport operations are not affected.
Airport Data Analytics
Real-time analytics and reporting to ensure that customers receive up-to-date and relevant information
Our Airport Data Analytics (ADA) tool, meanwhile, delivers real-time analytics and reporting to ensure that customers receive up-to-date and relevant information about the service history of their site, the performance of the airport equipment, and any emerging patterns that could be used to further reduce the reoccurrence of faults.
Both of these systems were officially introduced to the Asia-Pacific market at the Future Travel Experience (FTE) Asia Expo that took place in Singapore in November 2019, during which ESP met with existing and potential customers to discuss how our services could enhance their products in return.
"With a traditional focus on the European market, we are now expanding our IT aviation support services into new regions. This will be a multilateral expansion into North America, South East Asia and Australasia, as well as further development into our established European markets."
We’re here and ready to help you find your solution
Tailored IT services and innovative solutions for your business. Contact us today to find out how we can help.
Back to top