New technologies
ESP introduces new airport IT technologies to the Asia-Pacific market
Innovative airport support technologies make regional debut at FTE Asia Expo 2019
The ESP Self-Service app and Airport Data Analytics (ADA) augmented reporting tool will be showcased in the region for the first time during the show. These are as the newest technologies developed by the company to ease customers’ operational functions within airports.
ESP Self-Service delivers efficient fault logging and subsequent engineer deployment, minimising the time it takes to respond to and resolve any issues. The new mobile app advances the capabilities offered by the previously released desktop version of the software, allowing airport staff on the move to easily scan barcodes on faulty equipment.
ADA, meanwhile, delivers real-time analytics and reporting to ensure that customers receive up-to-date and relevant information about the services that ESP is delivering to them, providing transparency about the reliability of the support and the performance of the airport equipment.
These two solutions feed into ESP’s industry-leading and proven ServiceNow™ toolset, offering a simple and seamless integration for customers wishing to enhance their existing service desk capabilities.
ESP's approach
ESP has leveraged its nearly 30 years’ experience to develop these new and innovative technologies
ESP has leveraged years’ of experience to develop new and innovative technologies, complementing its well-established position as a leading IT support provider in airports the world over. In Europe, for example, the new Self-Service app has already seen success in airports such as Brussels, Edinburgh, Glasgow, Newcastle and London Stansted.
Andy Jenner, ESP's CEO, is going to be speaking on behalf of the company at the expo, in which he will discuss how technological advances are enabling us to improve customer and passenger experiences across European airports, as well as how this can be applied to other customer requirements worldwide. We look forward to seeing you there!
“ESP is excited to be presenting its newest, game-changing airport IT support solutions to the Asia-Pacific market for the first time during the Future Travel Experience Asia Expo, demonstrating how our position as a trusted provider of these services in Europe can benefit new customers with similar requirements.”
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