Partnership based on excellent service delivery

ESP has been contracted by Manchester Airport Group (MAG), the UK’s largest airport group, to provide support for their self-service kiosks at both Stansted and Manchester Airports.

MAG chose ESP to provide support on these devices due to the breadth of knowledge, and technology agnostic capabilities of ESP’s onsite engineers. ESP was able to provide an immediate solution at a competitive cost point utilising existing onsite resource and infrastructure. Our industry leading service levels and experienced aviation teams allowed the airports to continue with no disruption to services during a key moment in the aviation industry emerging from the pandemic.

Mike Jones – Head of Technology Airports at MAG adds, “The ESP team has been incredibly collaborative from the start in ensuring an understanding of the operation, striving to ensure service levels are met for our customers, and identifying opportunities for improvement. Their ability to work together and communicate effectively with us has resulted in improved operational efficiency.”

ESP and MAG continue to work together to improve the service to the airports’ customers and ensure passenger journeys are seamless and as speedy as possible.

“This requirement enabled us to work closely with MAG. The ESP team has consistently exceeded SLAs throughout the contract, but most importantly has built a partnership with the MAG team based on excellent service delivery," concludes Henry Lake, ESP Sales Account Manager for MAG.